FAQ

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Frequently Asked Questions

Your Clean. Your Schedule.

We know it can be a little stressful preparing for your first professional house cleaning. That’s why we’ve compiled this list of Frequently Asked Questions to hopefully give you some guidance.

If one of your questions isn’t on this list, feel free to reach out to Star Isa Corp to ask!

Frequently Asked Questions

Who will be cleaning my home?

Star Isa Corp is very careful to select, vet, and train every one of our employees. You’re getting only the best housekeeping professionals around, employed, bonded and insured by Star Isa Corp.

What should I do before Star Isa Corp arrives?

No need to run the vacuum before we arrive – that’s what you hire us for! However, for the most efficient and effective clean, we ask that you please pick up any toys, clothing, or trash before we arrive. Also, make sure your pets are somewhere comfortable so we don’t disrupt their peace.

Do I need to be home for you to come clean my house?

No. Our employees work on a typical work week schedule, and most of our clients are gone when we arrive. In these cases, we’re provided a spare key or a door or garage code so we can let ourselves in and lock up when we’re done.

What if something’s damaged during a clean?

At Star Isa Corp, we treat each home we clean with the strictest care and respect. If something happens to break while we’re cleaning, we do our best to repair or replace the item. All our employees are fully insured, so you can file any necessary and appropriate claims.

Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with everything we need to get your home sparkling, and we take all our supplies and equipment with us when we leave.

If you have preferences in regards to the cleaning products and equipment we use, please let us know. We will do our best to accommodate your request.

What if I need to reschedule a clean?

We understand things happen and you may not be able to keep your scheduled clean – That’s OK! Just please let us know a minimum of 2 business days in advance of your appointment and we’ll do our best to shift your schedule.

If we receive less than 2 business days’ notice or we cannot access your home, Star Isa Corp will charge you the full price of your cleaning.

When rescheduling or canceling your cleaning, please contact to Star Isa Corp.

What if my scheduled clean falls on a holiday?

If your regularly scheduled cleaning appointment falls on a holiday, we’ll reach out to you to reschedule.

Can I provide my PROs with special instructions?

Yes – we encourage it! Your preferences help us give you the clean your home deserves.

We do ask that you communicate your special requests – one-time or regular – directly to your local MaidPro office rather than your employees. This allows us to note this information in your file so anyone who visits your home knows your preferences.

How often can you clean my home?

Star Isa Corp is happy to offer cleaning once a week, every other week, or once a month depending on your individual cleaning needs. You can also request one-time maid service, such as for special events, moving in or out of a home, hosting a holiday, or almost any other reason.

Since we work on a contract-free basis, you can update or change your cleaning frequency to fit your individual budget, schedule, and cleaning needs.

Can pets be home during a cleaning?

Yes – we love all kinds of pets! If your pet is aggressive in any way, however, we do recommend that you leave them outside or in a gated area to ensure the safety of our employees.

If you will not be home when we arrive, please let us know how to appropriately handle cleaning around your pet.